Q1. Is GCL a manufacturer or a trading company?
Manufacturer. GCL has been a professional LED screen manufacturer
for more than 19 years, since 1999. Our factory covers more than
100,000 square feet and we are staffed with about 300 employees.
Q2. How long is the warranty?
The standard warranty is 3 years. It could be longer upon request.
Q3.What is your payment terms?
Payment terms:30% T/T deposit, 70% T/T before shipment.
Q4. What is the delivery time?
Usually 12-15 working days after payment of deposit. Less than a
week for our best sales because we always keep about 500 square
meters in stock.
Q5. What technical supports can GCL offer?
We provide all kinds of technology trainings for free, including
the operation and maintenance training of the LED screens in our
factory. All operation manuals, software, test reports , CAD
drawings of the steel structure and instruction of installing the
cabinets and connecting the signal/power cables can be provided for
free. If required, GCL can send an engineer team to the country of
the customer to instruct the installation.
Q6: What controlling system do you use ?
Our standard controlling system is Novastar which is the most
famous and popular system in the market. We can also provide other
control systems such as Colorlight, Linsn, Xixun, Onbon, etc.
Q7. Do you provide any free spare parts in each order?
Yes, a certain amount of spare parts will be provided for free,
spare parts including module, power cable,signal cable, LED diod,
IC, module mask, power supply, receiving card, etc.
